{"id":1137,"date":"2021-07-16T14:54:51","date_gmt":"2021-07-16T20:54:51","guid":{"rendered":"https:\/\/hopewestpace.org\/?page_id=1137"},"modified":"2026-04-29T14:05:33","modified_gmt":"2026-04-29T20:05:33","slug":"grievances-appeals","status":"publish","type":"page","link":"https:\/\/hopewestpace.org\/es\/grievances-appeals\/","title":{"rendered":"Quejas y apelaciones"},"content":{"rendered":"

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Grievances & Appeals<\/h1>\n

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How to Express a Concern or Dissatisfaction with Care or Service<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_line_height=”1.8em” header_2_font=”||||||||” text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

As a participant of the HopeWest PACE program, it is your right to voice your concerns or to file a complaint at any time without fear of reprisal from our staff.<\/p>\n

Below you will see a link for Grievances and one for Appeals that will explain the processes for each.<\/p>\n

[\/et_pb_text][et_pb_divider color=”#f4a327″ divider_weight=”3px” _builder_version=”4.27.5″ _module_preset=”default” width=”20%” custom_margin=”||2px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”Lora|700|||||||” text_text_color=”#008b95″ text_font_size=”36px” header_2_text_color=”#3a3a3a” header_2_font_size=”28px” header_2_line_height=”1.4em” custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n

Grievances<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ text_font=”||||||||” text_line_height=”1.8em” header_2_font=”||||||||” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

A grievance is any complaint, written or oral, that expresses dissatisfaction with how we deliver services or the quality of care that we provide.<\/p>\n

Please click here for information on how to file a grievance.<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#f4a327″ divider_weight=”3px” _builder_version=”4.27.5″ _module_preset=”default” width=”20%” custom_margin=”||2px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font=”Lora|700|||||||” text_text_color=”#008b95″ text_font_size=”36px” header_2_text_color=”#3a3a3a” header_2_font_size=”28px” header_2_line_height=”1.4em” custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n

Appeals<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ text_font=”||||||||” text_line_height=”1.8em” header_2_font=”||||||||” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

When the HopeWest PACE program decides not to cover or pay for a service you want, you may take action to request a change to our decision. The action you take, whether verbal or in writing, is called an \u201cappeal\u201d.<\/p>\n

Please click here for information on how to file an appeal.<\/strong><\/a><\/p>\n

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Please contact us at PACEGrievance@HopeWestCO.org, use the form below, or call us at (970) 255-7223 to file a grievance or appeal.<\/h2>\n

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